Privacy Policies
Consumer Privacy Policy
Scope
This Consumer Privacy Policy describes the information that Mary Kay collects about you. It details how we use that information and the choices you can make about how this information is used. The information covered in this Policy and in the Mary Kay Global Privacy Policy includes information collected about you on Mary Kay websites, and through special programs and services offered by Mary Kay Independent Beauty Consultants or third parties as described herein.
For information about privacy in connection with your visit to the online Shop of a Mary Kay Independent Beauty Consultant, please see the Mary Kay® My Shop Privacy Policy tab on this page.
For Independent Beauty Consultants who wish to seek further information about privacy as it relates specifically to you, please see the Independent Beauty Consultant Privacy Policy tab on this page.
This is Mary Kay Malaysia’s specific Consumer Privacy Policy. To access other country-specific privacy policies, please click here
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.
Contact Us
If you have questions or concerns regarding your privacy, or would like to correct personal data that we hold about you, or make a privacy complaint about how we have handled your personal data, please contact us directly.
Mary Kay (Malaysia) Sdn. Bhd. Privacy Coordinator
Level 4, Uptown 7, No.7, Jalan SS21/39, Damansara Uptown, 47400 Petaling Jaya, Selangor, Malaysia
Email Address: Customer.ServiceMalaysia@mkcorp.com
Tel: +603-2789 9099
Or
Mary Kay Global Privacy Team
16251 Dallas Parkway
Addison, TX 75001 USA
Email Address: privacy.global@mkcorp.com
Tel: +1 - 800-453-1140
If you have a complaint about how your personal data is being handled or if you think that there has been a personal data breach (as defined under the Personal Data Protection Act 2010) by us of Malaysia privacy laws or if would like to exercise your rights to ask to access or correct personal data (“data access request”), we will acknowledge your complaint or data access request within 21 days after receipt and will let you know if we need any further information from you in order to resolve your complaint or data access request.
Information We Collect
We may collect information about you from a variety of sources. This includes information we collect from you directly; information provided to us by or on behalf of your Independent Beauty Consultant for purposes of providing a better customer experience for you; information we collect about you when you visit our sites or view Mary Kay® online advertisements; and information we collect about you from other sources (where permitted by law).
Information we collect directly from you: We collect information directly from you when you choose to participate in our offers and programs or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
- Name, email address, postal address
- Username and password
- Phone number or mobile number
- Age
- Date of birth
- Name of your Independent Beauty Consultant
- Other information about you and your family such as gender or product use preferences and/or behaviors
- Demographic information
- Future communication preferences
- Contact information for friends you may wish us, or your Independent Beauty Consultant to contact. When you provide us information for these refer-a-friend messages we use the information only to send the message you request.
Information we collect when you visit our sites, use our services, or view our online advertisements: We use cookies and other technologies to collect information about you when you visit our sites, use our services, or view online advertisements. The following are examples of information we may collect with these technologies:
- Your browser type and operating system
- Web pages you view
- Links you click
- IP address
- Site you visited before coming to our site
- Mary Kay emails you open and/or forward
- Mary Kay offers or links you connect to via emails
- Information about your visits to the Mary Kay® My Shop of your Independent Beauty Consultant
- Your product selections and preferences
How We Use This Information
We use the information we collect to provide offers, products and services. This information helps us connect you with an Independent Beauty Consultant from whom you can purchase products, tell you about the exciting opportunity to become a Mary Kay Independent Beauty Consultant, and to manage our sites and services, including services for the Independent Beauty Consultants.
The following are specific ways we may use the information we collect about you:
- Send samples, products and information upon request
- Develop new and enhanced products and services
- Enroll you in contests, programs, or offers you request or at the request of your Independent Beauty Consultant
- In connection with services we offer to your Independent Beauty Consultant
- Create and manage your account and/or the account of your Independent Beauty Consultant
- Process payment for purchases or other services for or on behalf of your Independent Beauty Consultant
- Protect against or identify possible fraudulent transactions
- Where permitted by law, provide you with customized offers and information about Mary Kay’s products and services through postal mail, including in connection with servces provided to your Independent Beauty Consultant
- Develop and, where permitted by law, provide advertising tailored to your interests
- Analyze the use of our products, services, and sites
- Understand how you arrived at our site and how you use the site so that we can make it better
- Determine the effectiveness of our advertising
- Enforce our Terms and Conditions and otherwise manage our business
Cookies, Web Beacons and other Technologies
How we use Cookies, Web Beacons and other Technologies: We use these technologies to provide you a richer and more personalized consumer experience. We use internet cookies to collect, and store personal data and other technologies and provide you notice of their use, seeking permission as necessary. See below for more detail.
Cookies: A cookie is a small file placed on your computer by a website that uses the cookie to store information about your use of the website. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you register on our sites, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided when you registered combined with your activities on our sites to provide you a better website experience.
You can accept or decline cookies. Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click these links:
For Microsoft Internet Explorer:
- http://www.microsoft.com/info/cookies.htm
- http://www.allaboutcookies.org/cookies/
- http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Web Beacons: Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.
You can disable the ability of web beacons to capture information in this manner by declining cookies as described above.
Other Technologies: Examples of other technologies we may use to provide better service to you follow:
- Web Session Variables: Information that is passed from one web URL to another as you browse.
- Browser plug-ins/add-ons: Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.
Third-Party Advertising: We may allow third parties, including business partners to display advertising on our sites. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies’ use of cookies.
Information Sharing
The success of our business depends on your trust, and we do not sell your personal data to marketers outside of Mary Kay unless we have asked for and obtained your consent. We share your personal data only as described below and within Mary Kay (including Independent Beauty Consultants, if they already serve you or if you request to be referred to one).
Third-party service providers: We rely on third-party service providers to perform a variety of services on our behalf and may need to share your personal data with them. Please note that we provide our service providers with only the personal data they need to perform their services and we require that they protect this information and not use it for any other purpose.
For example, we may rely on a service provider to:
- Fulfill your product and service requests and answer your questions.
- Host our sites and deliver our email and mobile messages.
- Mail product samples, contact contest winners, manage payments or take other actions on our behalf.
- Analyze data, sometimes combined with other sources, to send more targeted communications to you.
- Conduct research and analyze data to improve our products, services and sites.
We provide these companies with the personal data they need to provide these services on our behalf. We require these companies to protect this personal data and to not use the information for any other purpose.
Other situations we may disclose your personal data:
- Where permitted by law, to protect and defend the rights and property of Mary Kay (including enforcing our Terms and Conditions and Agreements).
- And when required or authorized by law, and/or public authorities.
Aggregated and non-personal data: We may share aggregated information that does not identify you for general business analysis. For example, we may disclose the number of visitors to Mary Kay sites or services.
Information Security
We are committed to keeping personal data secure. Much of the personal data we hold about you will be stored electronically in secure data servers and data centers that are operated by Mary Kay or our external service providers. Some of the personal data we hold about you will be stored in paper files. We have appropriate technical, administrative and physical procedures in place to protect personal data from loss, misuse, modification, authorized or accidental access or disclosure, destruction or alteration.
We limit access to personal data to those who have a business need. We keep personal data only for a reasonably needed amount of time.
When we provide your personal data to our third-party service providers we require those companies to protect the information and to not use the information for any other purpose.
When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.
Please note that we may be required to release an individual’s personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Information Transfer
Your personal data will only be transferred to, stored, and processed in a country other than Malaysia with your consent or when expressly allowed by law. These countries may include the United States and Singapore. When we do so, we transfer the information in compliance with applicable data protection laws.
We take steps to protect personal data. Regardless of where this information is stored or transferred, we have the appropriate procedures and controls to help ensure your personal data is protected.
We will only transfer personal data to Mary Kay databases in countries other than where it was provided with your consent or when expressly allowed by law. Our Global Privacy Program requires the same high level of security and protection of personal data in all geographies with procedures and contracts in place to help ensure this is so. Data may be transferred to a vendor or business partner to provide services for Mary Kay, such as targeted email communications, mailing information or samples. These vendors and business partners are required to protect and manage the personal data to the same high standards Mary Kay does, and they cannot use the information for purposes other than to provide the services Mary Kay has requested. For additional information regarding data transfers click here for information about the countries in which Mary Kay operates.
Children's Online Privacy
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.
We do not intend to collect personal data from children under the age of 15. We ask for an age confirmation in connection with the collection of personal data on our web sites in order to avoid the collection of information from individuals under the age of 15.
Changes to This Privacy Policy
We will post changes to this Privacy Policy and update the effective date when this Policy or the Global Privacy Statement is updated. If we make any material changes we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.
Last updated: 2026
Mary Kay Global
Mary Kay Privacy Policies
At Mary Kay, we understand the importance of privacy. We also understand the importance of the Golden Rule, which is one of our founding principles. The following four privacy policies explain how each of our website users’ information is collected, protected, and stored. They also explain the choices each unique user has with regard to his or her personal data.
The four policies you will see in full below this summary are:
Mary Kay Inc. Global Privacy Policy
This privacy policy sets forth Company philosophy on standards for handling personal data in all Mary Kay subsidiaries around the globe.
Consumer Privacy Policy
This policy is specific to Mary Kay (Malaysia) Sdn. Bhd. and explains how we collect, protect, and process information you share with us pursuant to the Personal Data Protection Act 2010 (“PDPA”).
Mary Kay® My Shop Privacy Policy
This policy explains that information submitted on Mary Kay® My Shop belongs to the Independent Beauty Consultant and that Mary Kay processes this information as a service to the Consultant.
Independent Beauty Consultant Privacy Policy
This policy describes how Mary Kay treats Independent Beauty Consultant (“IBC”) information, including the sharing of information with other IBCs. This policy also discusses the IBC’s privacy obligations to her customers.
Please scroll down this page to see each of the above policies in full.
https://www.privacyshield.gov/https://www.privacyshield.gov/mailto:Customer.ServiceMalaysia@mkcorp.commailto:privacy.global@mkcorp.comhttp://www.bbb.org/http://www.bbb.org/EU-privacy-shield/bbb-eu-safe-harbor-dispute-resolution/Mary Kay Inc. Global Privacy Policy
Mary Kay understands the importance of privacy. Our primary goal is to protect, collect, and use the personal information provided to us in the spirit of one of our most important founding principles—the Golden Rule. Your choices regarding your personal information are important to us, and we will only use and retain the information as disclosed to you when you submitted it. This means we do not trade or sell any personal information you provide to us. This Global Privacy Statement describes how we maintain your trust.
We strive to standardize the implementation of privacy policies worldwide. Our privacy policies are designed to comply with the laws of every country in which we operate; they apply to:
- All individuals who provide us with personal information, such as independent beauty consultants, consumers, customers, research participants, business partners, shareholders, job applicants, employees, retirees, etc.
- All countries in which we operate, even if no data protection regulations are in force there
- All contact methods such as the Internet, direct mail, telephone and mobile phone, as well as any other future technologies and methods that may be used.
Privacy at Mary Kay is overseen by our Global Privacy Team, which spans all geographic regions in which we operate and all business practices that collect personal information, such as Independent Beauty Consultants, consumer promotions, and employee programs. Mary Kay uses industry-standard best practices to address privacy concerns and protect personal information.
Our Privacy Policy is designed to reflect internationally accepted data protection principles or fair information practices, such as those set forth in the EU General Data Protection Regulation and the EU-U.S. Data Privacy Framework (DPF).
Mary Kay has certified that it adheres to the EU-U.S. Data Privacy Framework and the UK Extension to the EU-US DPF principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Data Privacy Framework, and to view our certification page, please visit https://www.dataprivacyframework.gov/.
Each Mary Kay company has its own privacy policy, which incorporates both country-specific laws and the principles described in the Mary Kay Global Privacy Statement. Select your country here and read the privacy policy for your location.
These principles and Mary Kay's implementation are set out below.
Why do we collect information?
Mary Kay collects and uses personal information to provide an incredible business opportunity, fabulous products, and world-class service to Independent Beauty Consultants and their clients, consumers of our products and services, employees, and others who come into contact with Mary Kay. We limit the collection of personal information to what is necessary to achieve our goals of providing world-class quality, value, and opportunity. For example, we use email addresses to send Independent Beauty Consultants, consumers, employees, and applicants requested information, and we use feedback from Independent Beauty Consultants and consumers about products and services to improve them.
Information
We inform individuals about what information we collect, how we use it, whether it is shared with others to deliver the products or services they have requested, and how to contact their local Mary Kay company or the Mary Kay Privacy Team with any questions. Our websites contain a link to our Privacy Policy, as well as other targeted privacy notices for users who may need additional information about certain areas of our websites.
Choices
People who provide information to us have several choices about receiving further communications from us. Our emails and newsletters are only sent to those who have asked to receive them or if your Independent Beauty Consultant has asked us to send them to you. Our communications will include information on how to opt out of receiving these communications in the future. We may sometimes ask if you would like to participate in market research and, after you have given your consent, contact you.
Technology
In order to provide better services to Independent Beauty Consultants, consumers, employees, and others, Mary Kay uses various technologies. We will inform you when we use technologies that impact data protection. We use internet cookies to collect and store personal information and inform you about their use. If necessary, and depending on the country in which you live, we will ask for your permission to do so.
Accessibility
Mary Kay takes steps to ensure the accuracy of the personal information we use. You have reasonable access to the personal information you have provided to us and can review, correct, or ask us not to use it.
Security
Mary Kay protects the personal information under its control using industry-standard security measures and safeguards against loss, misuse, unauthorized access, disclosure, or alteration of the information. We limit access to personal information to those who need it for a business purpose. We retain personal information only as long as necessary to fulfill the purpose for which it was collected. However, in some cases, contractual, legal, or statutory requirements may require that personal information be deleted after a certain period of time.
Data Transfer
We may transfer personal information to Mary Kay databases located in countries outside the country where the information was provided. Our Global Privacy Program provides the same high level of security and protection for personal information in all countries and ensures this through appropriate procedures and contracts. The information may be transferred to a vendor or business partner who provides services to Mary Kay and/or Independent Beauty Consultants. These vendors and business partners are required to protect and manage personal information to the same high standards as Mary Kay. They may use the information solely to provide the service requested by you, Mary Kay, or your Independent Beauty Consultant.
Children
Our websites and services are not intended for children. If you are a parent or guardian and believe that we may have collected data regarding your child, please contact us as described below.
Accountability
Mary Kay expects employees and partners to respect the trust placed in us by those who provide us with personal information. Our employees participate in privacy training, and our Global Business Conduct Program emphasizes the importance of data protection. Employees who handle personal information undergo a privacy self-assessment to ensure that personal information is safe and secure. We periodically audit compliance with data protection regulations.
Mary Kay's privacy policies and practices are extended to our suppliers and business partners through contracts. We also support industry self-regulation as a flexible means to keep pace with future data protection issues. For
more details and the country-specific privacy policy, please see the Consumer Privacy Policy.
Contact Us
If you have any questions or concerns about data protection, please contact us directly. Click here to select your country and the correct address/email address, or contact us at the mailing or email address below. You are welcome to send us your questions or comments in your native language.
Otherwise, you can contact us at this address:
Mary Kay Global Privacy Team
16251 Dallas Parkway
Addison, TX 75001 USA
Email Address: privacy.global@mkcorp.com
Tel: +1 - 800-453-1140
We are committed to working with you to find a fair resolution to any complaint or concern about data protection. We will cooperate with data protection authorities when they believe a data breach has occurred.
Mary Kay Inc. participates in the U.S. Council of Better Bureau (BBB) Accredited Company Program. For more details about this program and its dispute resolution procedures, please visit https://www.bbb.org .
Privacy Rights in the European Union
Mary Kay complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-US DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the United Kingdom (the UK including Gibraltar) transferred to the United States. Mary Kay has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Mary Kay commits to resolve complaints about your privacy and our collection or use of your personal information. European Union, United Kingdom (and Gibraltar) individuals with inquiries or complaints regarding this privacy policy should first contact Mary Kay as listed above.
Mary Kay has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated in the United States by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf. for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.
Notice of Privacy Policy Changes
Mary Kay will notify you of material changes to our Global Privacy Notice by posting the changes and the new version on this website.
Last Updated: May 2025
Mary Kay® My Shop Privacy Policy
Mary Kay is proud to support the efforts of Mary Kay Independent Beauty Consultants through programs such as the Independent Beauty Consultant Mary Kay® My Shop (“Shop”), through which Independent Beauty Consultants connect with their clients via online tools that provide easy, 24/7 access to information about Mary Kay® products and services offered by the Independent Beauty Consultant.
This My Shop Privacy Policy describes the information that your Independent Beauty Consultant collects about you. It details how they use that information and the choices you can make about how this information is used.
When you provide your information to your Independent Beauty Consultant through her Shop, it is stored by Mary Kay securely on behalf of your Independent Beauty Consultant. Your information will be shared with Mary Kay but will not be shared with anyone else without your consent except as described in this Privacy Policy.
Your Independent Beauty Consultant is the individual through whose Shop you provide your information. The contact details for your Independent Beauty Consultant can be found on her Shop. Your Independent Beauty Consultant is the data controller responsible for your personal information under this Privacy Policy and is responsible for determining the purposes and means of processing your personal information. Mary Kay (Malaysia) Sdn. Bhd. is part of the worldwide Mary Kay group of companies; when we refer to "Mary Kay" in this Privacy Policy, we mean Mary Kay (Malaysia) Sdn. Bhd., the relevant Mary Kay entity responsible for processing your data. If you have any questions about this Privacy Policy, including requests to exercise your statutory rights, please contact your Independent Beauty Consultant or Mary Kay (see contact details below).
By providing your information through the Shop, accessing the services, or using the services made available through the Shop, you acknowledge that you accept the practices described in this Privacy Policy, and you consent to Mary Kay and your Independent Beauty Consultant collecting, using, retaining, disclosing, and/or processing your personal information as described herein. If you do not consent to the processing of your personal information as described in this Privacy Policy, please do not provide your personal information through the Shop or access the Shop.
We reserve the right to update this Privacy Policy at any time. If we do, we will notify you by posting the updated Privacy Policy on the Shop or by other appropriate means. The updated Privacy Policy will apply to personal information collected both before and after the update takes effect. Your continued use of the Shop after an update takes effect constitutes your acknowledgment and acceptance of the changes.
What information is collected on the Independent Beauty Consultant Shop?
Information you provide to your Independent Beauty Consultant through her Shop may include:
- Name, email address, postal address
- Telephone number Birth date
- Skin type, skin tone and information on skincare and makeup preferences
- Other information about you, such as gender or preferences for product use and/or behavior
- Demographic data
- Preferences for future contact
- Payment information (such as credit card or other financial information), which is collected and processed on your behalf by our third-party payment processor, Stripe, Inc. (“Stripe”), when you make a payment for an order placed through the Shop
If any sensitive personal data under the Personal Data Protection Act 2010 (as amended) is collected, we (and your Independent Beauty Consultant) will only collect, use, and process such sensitive personal data with your explicit consent, in accordance with applicable law.
When you visit the Shop of the Independent Beauty Consultant, cookies and other technologies are used to collect information about you and your use of the website. These technologies may include, among other things, the following information:
- Your browser type and operating system
- Websites you visit
- Links you click
- IP address
- Which website you came to our website from
- Offers or links that you access from the website
- Information about your visits to or from a Shop
- Your product selections and preferences
- Shopping cart information
- Purchase history
How is this information used?
Your Independent Beauty Consultant uses the information you provide through her Shop for the following purposes:
- Providing first-class service
- Providing information about new products and promotions that may be of interest to you
- Communicating with you about product orders and preferences
- Carrying out the product sale to you
- Managing product orders and delivery
- Determine your product preferences and send you information or product samples
- Providing information about special offers, promotions or competitions
- Arranging appointments or providing information about hosting parties
- Sending notifications about purchases, payments and shipping
- Mary Kay uses the information you provide through the Shop for the following purposes:
- Facilitate the processing of payments for purchases or other services for or on behalf of your Independent Beauty Consultant
- Protect against and detect potentially fraudulent transactions
- Supporting the Independent Beauty Consultant in determining your preferences
- Analyze the use of Mary Kay® products, services and websites
- Understand how you arrived at the Shop and how you use the site so that we can make it even better for you and your Independent Beauty Consultant
- Determine the effectiveness of the Shop
- Enforce the Shop Terms and Conditions and otherwise manage and secure the site
- Ask whether you would like to participate in market research and, after your consent, contact you
- Facilitate communication or information you have requested from your Independent Beauty Consultant
The information you provide will be used solely for the purposes for which it was collected. Your information will only be used for another purpose if that other purpose is compatible with the original purpose or we obtain your separate consent to use your information for any additional purposes at that time.
You acknowledge and agree that Mary Kay may collect, use, process, access, retain, and disclose your personal information if required to do so by applicable law, or pursuant to an order of a court or any governmental or regulatory authority having jurisdiction over Mary Kay, or in a good faith belief that such collection, use, processing, access, retention, or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with a request from any governmental or regulatory authority having jurisdiction over Mary Kay; (c) enforce the applicable Terms of Use or this Privacy Policy; (d) respond to or defend against any threatened or actual claims asserted against Mary Kay, or any claim that content violates the rights of third parties; (e) respond to your requests for customer service; or (f) protect the rights, property, or personal safety of Mary Kay, its users, and/or the public.
Your Choices and How to Access Your Information
When using the IBC shop, you are providing your information primarily to the Independent Beauty Consultant for use in her business. Mary Kay, as the operator of the Mary Kay® website (which hosts the IBC shop), has access to your information primarily for the purpose of processing transactions and activities conducted between you and your Independent Beauty Consultant through the online shop. However, rest assured that we treat your information provided through the online shop in accordance with the standards set forth in the Consumer Privacy Policy and the Global Privacy Statement in addition to this Privacy Statement. Please refer to those privacy policies for further information.
You may choose not to provide your personal information to us. You also have the right to withdraw your consent to our continued collection, use, disclosure, and/or processing of your personal information in connection with the Shop by contacting us at Customer.ServiceMalaysia@mkcorp.com. If you withdraw your consent, we may not be able to continue providing you with the products or services offered through the Shop.
Generally, individuals who receive information directly from Mary Kay through the Shop program can request that future communications received directly from Mary Kay be discontinued. Please email us at Customer.ServiceMalaysia@mkcorp.com to update your preferences.
You will need to contact your Independent Beauty Consultant directly in order to request that your Independent Beauty Consultant not forward or otherwise send information to you that is not sent directly by Mary Kay through the Shop program.
If you wish to view, correct or update the personal contact information you provide through the Shop, please contact your Independent Beauty Consultant in the first instance. If you require further assistance, please email us at Customer.ServiceMalaysia@mkcorp.com to update your preferences.
Third Party Service Providers
Your Independent Beauty Consultant may use services from Mary Kay and third party service providers to provide you with efficient, superior service. When using the services of Mary Kay or other third party service providers, your Independent Beauty Consultant and/or Mary Kay may need to share your personal information with them, but only for the purposes described in this Privacy Policy. Please note that these service providers will only be provided with the personal data they need to perform their respective services, that they are obligated to protect your information, and that they may not use it for any other purpose. For example, service providers may be utilized to:
- Fulfill your product and service requests
- Host sites and deliver email and mobile messages
- Mail product samples, contact contest winners, manage payments or take other actions on behalf of your Independent Beauty Consultant
- Analyze data, sometimes combined with other sources, to send more targeted communications to you
- Conduct research and analyze data to improve the products, services and sites made available to you
- Facilitate payment or order processing
Online orders placed through the Shop are processed using the third-party payment platform operated by Stripe, Inc. (“Stripe”). Payment and financial information you provide at checkout is collected and processed directly by Stripe in accordance with Stripe's own privacy policy (available on Stripe's website); neither your Independent Beauty Consultant nor Mary Kay stores your full payment card details.
The Shop may contain links to other websites or platforms that are not owned or maintained by Mary Kay or your Independent Beauty Consultant. If you visit those third-party websites or platforms, their respective privacy policies will apply. This Privacy Policy applies only to the Shop.
Information Security
We are committed to keeping personal information secure. Most of the personal information we hold about you in connection with the Shop will be stored electronically in secure data servers and data centres (in Malaysia, Singapore and in other countries) that are operated by Mary Kay or our external service providers. This personal information may also be stored in paper files in certain limited circumstances. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration.
We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time.
When we provide your personal information to third party service providers we require those companies to protect the information and to not use the information for any other purpose.
When we collect or transmit sensitive information such as a credit card number, we strive to use industry standard methods to protect that information.
While we take reasonable precautions to safeguard your personal information in our possession or under our control, to the maximum extent permitted by applicable law, you agree that we will not be held liable for any loss or damage resulting from unauthorized or unintended access that is beyond our reasonable control, such as hacking or other cybercrime. To the maximum extent permitted by applicable law, we do not warrant or represent that your use of the Shop is free from malware or other vulnerabilities, and we do not guarantee the security of information you provide through the Shop. You provide such information at your own risk.
Information Transfer
Your personal data will only be transferred to, stored, and processed in a country other than Malaysia with your consent or when expressly allowed by law. These countries may include the United States and Singapore. When we do so, we transfer the information in compliance with applicable data protection laws.
We take steps to protect personal data. Regardless of where this information is stored or transferred, we have the appropriate procedures and controls to help ensure your personal data is protected.
We will only transfer personal data to Mary Kay databases in countries other than where it was provided with your consent or when expressly allowed by law. Our Global Privacy Program requires the same high level of security and protection of personal data in all geographies with procedures and contracts in place to help ensure this is so. Data may be transferred to a vendor or business partner to provide services for Mary Kay, such as targeted email communications, mailing information or samples. These vendors and business partners are required to protect and manage the personal data to the same high standards Mary Kay does, and they cannot use the information for purposes other than to provide the services Mary Kay has requested. For additional information regarding data transfers click here for information about the countries in which Mary Kay operates.
Data Retention
Your personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected. This includes, without limitation, satisfying any legal, accounting, and reporting requirements. The appropriate retention period will depend on applicable legal requirements, the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process it, and whether those purposes can be achieved through other means.
Contact Us
If you have questions or concerns regarding your privacy, would like to exercise your rights to ask to access, correct or transfer personal information (“data request”) that Mary Kay holds about you, or to make a privacy complaint about how we have handled your personal information, please email us at Customer.ServiceMalaysia@mkcorp.com and we will acknowledge the same within 21 days after receipt.
Mary Kay (Malaysia) Sdn. Bhd. Privacy Coordinator
Level 4, Uptown 7, No.7, Jalan SS21/39, Damansara Uptown, 47400 Petaling Jaya, Selangor, Malaysia
Email Address: Customer.ServiceMalaysia@mkcorp.com
Tel: +603-2789 9099
Or
Mary Kay Global Privacy Team
16251 Dallas Parkway
Addison, TX 75001 USA
Email Address: privacy.global@mkcorp.com
Tel: +1 - 800-453-1140
If you have a complaint about how your personal information is being handled or if you think that there has been a breach by us of Malaysia privacy laws, we will acknowledge your complaint within 21 days after receipt and will let you know if we need any further information from you in order to resolve your complaint.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.
Last updated: 2026
Independent Beauty Consultant Privacy Policy
For over 50 years Mary Kay has provided limitless opportunities to Independent Beauty Consultants around the world. Trust is one of the cornerstones on which the Company was built. It is in this spirit of trust and our Golden Rule philosophy that we are committed to protecting the personal data we collect about you.
This Privacy Policy was created specifically with you in mind. It describes the information we collect from Independent Beauty Consultants, how that information is used and protected, and the choices you can make about how we use and share your information.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.
Information We Collect
We may collect information about you from a variety of sources. This includes information we collect from you directly; information we collect about you when you visit our sites or view Mary Kay® online advertisements; and information we collect about you from other sources (where permitted by law).
In order to provide you up-to-date product and business information for the efficient functioning of your Mary Kay business, Mary Kay collects the following information from or about you:
- Name
- Postal address
- Email address
- Username and password
- Phone number and/or mobile number
- Date of birth
- Age
- Demographic information
- Family information, including marital status
- Government identification number
- Independent Beauty Consultant number
- Name of your recruiter, Independent Sales Director, Independent National Sales Director
- Names of individuals recruited by you
- Product order history
- Payment information (such as a credit card or financial information in connection with your orders from the company)
- Commission history
- Customer Service call information
- Portrait, photo, images or any visuals/ videos which identifies you (or the details of the file was created)
- Information about you that may require special privacy protection such as sensitive personal data (as defined under the Personal Data Protection Act 2010), including but not limited to information about your lifestyle, health and wellbeing, ethnicity, religious beliefs, biometric data etc.
- Other information you may choose to share with us in connection to your Mary Kay business or which is shared about you by other Independent Beauty Consultant’s or consumers
How We Use This Information
As a Mary Kay Independent Beauty Consultant you are in business for yourself but not by yourself. Generally, we use the information we collect from and about you to provide the products and services you and your customers request and to promote the efficient facilitation of the Mary Kay business opportunity.
More specifically your information is used to:
- Send orders, samples, premiums, products and information
- Tell you about products, services, promotions and benefits offered by or through Mary Kay
- Develop new products and services
- Enroll you in contests, programs, promotions or offers you request
- Provide you with information about other services that we have arranged through third parties for your convenience
- Create and manage your account(s)
- Process payment for wholesale purchases or other services
- Provide services to help you better serve your customers
- Protect against or identify possible fraudulent transactions
- Provide information regarding products and promotions from strategic partners and complementary businesses
- Develop and provide product information, advertising and business tools tailored to your interests
- Analyze the use of our products, services and sites
- Understand how you are using our websites
- Understand how you are utilizing business tools offered by Mary Kay including personal websites, educational features and other e-commerce tools
- Determine the effectiveness of our advertising and promotions
- Enforce our Terms and Conditions and otherwise manage our relationship with you
- Compliance with the Independent Beauty Consultant Agreement, Independent Sales Director Agreement and/or Independent National Sales Director Agreement, as applicable
- Calculate, process and send commission payments, prizes and awards
- Send general correspondence relating to your contracts or relationship with Mary Kay
- Comply with our contractual relationship with you and other Independent Beauty Consultants, Independent Sales Directors and Independent National Sales Directors
- Manage our sites and services so that we can continue to provide you with limitless opportunities as you engage in your Mary Kay business
- Meet any applicable government or regulatory requirements
- Enroll you in training, courses or development program, and administer educational tools for the advancement of your business
Use of Cookies and Other Technology
We use cookies and other technologies to collect information about you when you visit our sites, use our services or view online advertisements or other information contained on the Mary Kay® InTouch or www.marykay.com.my. We may also use those techniques to make online browsing more seamless. The following are examples of information we may collect with these technologies:
- Your browser type and operating system
- IP address
- Web pages you view
- Links you click
- Mary Kay emails you open and/or forward
- Mary Kay offers or links you connect to via emails
- Web Sites which lead you to our site or visited upon exiting our site
- Items you selected
We use this information to provide you with a more user-friendly experience and to enhance the service and information we provide to you.
Your Choices And How To Access Your Information
As an Independent Beauty Consultant, it is necessary that we use your information in order to facilitate our contractual relationship with you and others, and to provide you with the most up to date information in order for you to be successful in the operation of your independent Mary Kay business. We offer access and choice with regard to your information in compliance with applicable law.
Choices
We give you choice regarding how we communicate with you.
Digital and Electronic Information
We send you promotional mobile or email messages that you have opted in to receive. Generally you agree to receive these communications when you sign up as an Independent Beauty Consultant or when you join the on-line community available to Independent Beauty Consultants, Independent Sales Directors and Independent National Sales Directors.
You can stop receiving particular promotional mobile and email messages from Mary Kay and third parties who may send information on our behalf by following the instructions provided in any such message you receive or by contacting us. It may be necessary to continue to send you certain information electronically pursuant to the terms of your Independent Beauty Consultant Agreement and relationship with Company.
Postal Mail In connection with your status as an Independent Beauty Consultant we may mail you offers, product information and marketing tools that we believe are of interest to you (and where permitted by law). While certain materials are necessary to be sent to you by mail in conjunction with your status as an Independent Beauty Consultant, you can stop receiving certain promotional postal mail from Mary Kay. Contact Customer Service to update your preferences.
PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request to the extent we can do so and still facilitate our agreements with you in relation to your Independent Beauty Consultant status. We will continue to send you service related communications. We may need to maintain the information we have collected about you for record keeping, contractual requirements, analysis or other reasons to the extent required/permitted by law.
Access
We take steps to keep your personal data accurate, up to date, complete and relevant. You can view, correct or update the personal contact information you provide Mary Kay. Most Mary Kay programs provide access to view or update personal data online including the Mary Kay® InTouch Page and My Mary Kay® My Shop. If you have any questions, you can contact Customer Service or the Global Privacy Team.
Sharing of Information
In general, we do not share personal data with marketers outside of Mary Kay. There are circumstances where special offers may be available to Independent Beauty Consultants by third-party companies and in those instances we will only provide your information if we have clearly provided notice and asked for and obtained your consent. We may share your information with potential customers who have contacted the Company for a referral to an Independent Beauty Consultant, if allowed by law and/or if you give us specific permission to pass on this information to potential customers. We share information with other Independent Beauty Consultants in order to facilitate contractual obligations pursuant to the Independent Beauty Consultant Agreement, including to your recruiter, Independent Sales Director(s) and Independent National Sales Director(s), for the purpose of honoring our agreements with you and with them. We only provide personal data needed in order to facilitate support for you and contractual compliance.
Third-Party Service Providers
We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal data with them. Please note that we provide our service providers with only the personal data they need to perform their services and we require that they protect this information and will not use it for any other purpose. We may rely on a service provider to:
- Fulfill your product and service requests and answer your questions
- Host our sites and deliver our email and mobile messages
- Mail product samples, contact contest winners, manage payments or take other actions on our behalf
- Analyze data, sometimes combined with other sources, to send more targeted communications to you or, at your request, for your customers
- Conduct research and analyze data to improve our products, services and sites
- Perform other services that we request
We provide these companies with the personal data they need to provide these services on our behalf. We require these companies to protect this personal data and to not use the information for any other purpose.
Sharing of Information within the Mary Kay Independent Sales Force
- For purposes of recognition and awards
- To facilitate mentorship and connection within the independent sales force community
Other Situations
We may also disclose your personal data:
- In order to provide first class Golden Rule Service around the globe, we may share personal data with other Mary Kay entities through a protected environment.
- When required or authorized by law, and/or public authorities.
We may share aggregated information that does not identify you for general business analysis. For example, we may disclose the number of visitors to Mary Kay sites or services.
Data Transfer
Your personal data will only be transferred to, stored, and processed in a country other than Malaysia with your consent or when expressly allowed by law. These countries may include the United States and Singapore. When we do so, we transfer the information in compliance with applicable data protection laws.
We take steps to protect personal data no matter what country it is stored in or transferred to. We have procedures and controls as appropriate to help ensure this.
We will only transfer personal data to Mary Kay databases in countries other than where it was provided with your consent or when expressly allowed by law. Our Global Privacy Program requires the same high level of security and protection of personal data in all geographies with procedures and contracts in place to help ensure this is so. Data may be transferred to a vendor or business partner to provide services for Mary Kay, such as mailing information or samples. These vendors and business partners are required to protect and manage the personal data to the same high standards Mary Kay does, and they cannot use the information for purposes other than to provide the services Mary Kay has requested.
Storage and Security
Mary Kay protects personal data under company control by industry standard security practices and measures, in order to prevent loss, misuse, unauthorized access, disclosure or alteration of the information.
Much of the personal data we hold about you will be stored electronically in secure data servers and data centers that are operated by Mary Kay or our external service providers. Some of the personal data we hold about you will be stored in paper files.
We limit access to personal data to those who have a business need for such information. We do not keep personal data any longer than necessary to meet the business purpose for which it was collected, though in some cases, contractual, legal or regulatory reasons require that personal data not be deleted for certain time periods.
Contact Us
If you have any concerns or questions about the security of your information in connection with Mary Kay or any of our web sites, or if you have any additional questions relating to Privacy at Mary Kay (including if you like to ask to access or correct personal data that Mary Kay holds about you, or make a privacy complaint about how we have handled your personal data), please email us at Customer.ServiceMalaysia@mkcorp.com.
Mary Kay (Malaysia) Sdn. Bhd. Privacy Coordinator
Level 4, Uptown 7, No.7, Jalan SS21/39, Damansara Uptown, 47400 Petaling Jaya, Selangor, Malaysia
Email Address: Customer.ServiceMalaysia@mkcorp.com
Tel: +603-2789 9099
Or
Mary Kay Global Privacy Team
16251 Dallas Parkway
Addison, TX 75001 USA
Email Address: privacy.global@mkcorp.com
Tel: +1 - 800-453-1140
If you have a complaint about how your personal data is being handled or if you think that there has been a personal data breach (as defined under the Personal Data Protection Act 2010) by us of Malaysia privacy laws or if would like to exercise your rights to ask to access or correct personal data (“data access request”), we will acknowledge your complaint or data access request within 21 days after receipt and will let you know if we need any further information from you in order to resolve your complaint or data access request.
Last updated: 2026