We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.
If you have questions or concerns regarding your privacy, or would like to correct personal information that we hold about you, or make a privacy complaint about how we have handled your personal information, please contact us directly.
Mary Kay (Malaysia) Sdn. Bhd. Privacy Coordinator
T1-8-1, PJ 33, No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13
46200 Petaling Jaya, Selangor, Malaysia
Email Address: Customer.ServiceMalaysia@mkcorp.com
Tel: +603-7711 7500
Mary Kay Global Privacy Team
16251 Dallas Parkway
Addison, TX 75001 USA
Email Address: firstname.lastname@example.org
Tel: +1 - 800-453-1140
If you have a complaint about how your personal information is being handled or if you think that there has been a breach by us of Malaysia privacy laws or if would like to exercise your rights to ask to access or correct personal information (“data access request”), we will acknowledge your complaint or data access request within 21 days after receipt and will let you know if we need any further information from you in order to resolve your complaint or data access request.
Information We Collect
We may collect information about you from a variety of sources. This includes information we collect from you directly; information provided to us by or on behalf of your Independent Beauty Consultant for purposes of providing a better customer experience for you; information we collect about you when you visit our sites or view Mary Kay® online advertisements; and information we collect about you from other sources (where permitted by law).
Information we collect directly from you:
We collect information directly from you when you choose to participate in our offers and programs
or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Name, email address, postal address
Username and password
Phone number or mobile number
Date of birth
Name of your Independent Beauty Consultant
Other information about you and your family such as gender or product use preferences and/or behaviors
Future communication preferences
Contact information for friends you may wish us, or your Independent Beauty Consultant to contact. When you provide us information for these
refer-a-friend messages we use the information only to send the message you request.
Information we collect when you visit our sites, use our services, or view our online advertisements:
advertisements. The following are examples of information we may collect with these technologies:
Your browser type and operating system
Web pages you view
Links you click
Site you visited before coming to our site
Mary Kay emails you open and/or forward
Mary Kay offers or links you connect to via emails
Information about your visits to the Personal Web Site of your Independent Beauty Consultant
Your product selections and preferences
How We Use This Information
We use the information we collect to provide offers, products and services. This information helps us connect you with an Independent Beauty Consultant from whom you can purchase products, tell you about the exciting opportunity to become a Mary Kay Independent Beauty Consultant, and to manage our sites and services, including services for the Independent Beauty Consultants.
The following are specific ways we may use the information we collect about you:
Send samples, products and information upon request
Develop new and enhanced products and services
Enroll you in contests, programs, or offers you request or at the request of your Independent Beauty Consultant
In connection with services we offer to your Independent Beauty Consultant
Create and manage your account and/or the account of your Independent Beauty Consultant
Process payment for purchases or other services for or on behalf of your Independent Beauty Consultant
Protect against or identify possible fraudulent transactions
Where permitted by law, provide you with customized offers and information about Mary Kay’s products and services through postal mail,
including in connection with services provided to your Independent Beauty Consultant
Develop and, where permitted by law, provide advertising tailored to your interests
Analyze the use of our products, services, and sites
Understand how you arrived at our site and how you use the site so that we can make it better
Determine the effectiveness of our advertising
Enforce our Terms and Conditions and otherwise manage our business
Your Choices & Access to Your Information
We give you choices about how we communicate with you.
Digital and Electronic Communications:
We only send you promotional mobile or email messages if you ask to receive these from us or if you ask your Independent Beauty Consultant to arrange for us to send it to you.
You can stop receiving promotional mobile and email messages from Mary Kay at any time. Follow the opt out or unsubscribe instructions provided in any such message you receive from us or please email us at Customer.ServiceMalaysia@mkcorp.com.
If you provided information to an Independent Beauty Consultant through her Personal Web Site, please contact your Independent Beauty Consultant regarding your preferences to receive or not receive communications from her through her Personal Web Site. If you are unable to locate your Independent Beauty Consultant through her Personal Web Site, please email us at Customer.ServiceMalaysia@mkcorp.com to update your preferences.
Where permitted by law, we may mail you offers, product information and marketing tools that we believe are of interest to you. You can ask to stop receiving certain promotional postal mail from Mary Kay. Please email us at Customer.ServiceMalaysia@mkcorp.com to update your preferences.
If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications as authorized by law. We may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.
We acknowledge the right of individuals to request to ask to access and correct their personal information. We take steps to keep your personal information accurate, up to date, complete and relevant. You can view, correct or update the personal contact information you provide to Mary Kay. Some Mary Kay programs provide access to view or update personal information online. Check where you registered to learn if you can view or update your information there. If you provided your information to an Independent Beauty Consultant through her Personal Web Site, please contact her directly to update your personal information.
Cookies, Web Beacons and other Technologies
For Microsoft Internet Explorer:
Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.
You can disable the ability of web beacons to capture information in this manner by declining cookies as described above.
Examples of other technologies we may use to provide better service to you follow:
• Web Session Variables:
Information that is passed from one web URL to another as you browse.
• Browser plug-ins/add-ons:
Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.
The success of our business depends on your trust, and we do not sell your personal information to marketers outside of Mary Kay unless we have asked for and obtained your consent. We share your personal information only as described below and within Mary Kay (including Independent
Beauty Consultants, if they already serve you or if you request to be referred to one).
Third-party service providers:
We rely on third-party service providers to perform a variety of services on our behalf and may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose.
For example, we may rely on a service provider to:
Fulfill your product and service requests and answer your questions.
Host our sites and deliver our email and mobile messages.
Mail product samples, contact contest winners, manage payments or take other actions on our behalf.
Analyze data, sometimes combined with other sources, to send more targeted communications to you.
Conduct research and analyze data to improve our products, services and sites.
We provide these companies with the personal information they need to provide these services on our behalf. We require these companies to protect this personal information and to not use the information for any other purpose.
Other situations we may disclose your personal information:
Where permitted by law, to protect and defend the rights and property of Mary Kay (including enforcing our Terms and Conditions
And when required or authorized by law, and/or public authorities.
Aggregated and non-personal information:
We may share aggregated information that does not identify you for general business analysis.
For example, we may disclose the number of visitors to Mary Kay sites or services.
We are committed to keeping personal information secure. Much of the personal information we hold about you will be stored electronically in secure data servers and data centers that are operated by Mary Kay or our external service providers. Some of the personal information we hold about you will be stored in paper files. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration.
We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time.
When we provide your personal information to our third-party service providers we require those companies to protect the information and to not use the information for any other purpose.
When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.
Please note that we may be required to release an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Your personal information will only be transferred to, stored, and processed in a country other than Malaysia with your consent or when expressly allowed by law. These countries may include the United States and Hong Kong. When we do so, we transfer the information in compliance with applicable data protection laws.
We take steps to protect personal information. Regardless of where this information is stored or transferred, we have the appropriate procedures and controls to help ensure your personal information is protected.
We will only transfer personal information to Mary Kay databases in countries other than where it was provided with your consent or when expressly allowed by law. Our Global Privacy Program requires the same high level of security and protection of personal information in all geographies with procedures and contracts in place to help ensure this is so. Data may be transferred to a vendor or business partner to provide services for Mary Kay, such as targeted email communications, mailing information or samples. These vendors and business partners are required to protect and manage the personal information to the same high standards Mary Kay does, and they cannot use the information for purposes other than to provide the services Mary Kay has requested. For additional information regarding data transfers click here
for information about the countries in which Mary Kay operates.
Children's Online Privacy
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.
We do not intend to collect personal information from children under the age of 15. We ask for an age confirmation in connection with the collection of personal information on our web sites in order to avoid the collection of information from individuals under the age of 15.
Last updated: July 2017
Online Privacy Statement was initiated in 2004
2006 Update: Provided updated information regarding information security and online privacy.
2012 Update: The 2012 updates were designed to connect privacy compliance efforts in all Mary Kay markets around the world, and to provide consumers, Independent Beauty Consultants, employees and others who may visit our websites with a central location from which they can obtain information about our policies and their rights with regard to personal information. These changes also included updates in compliance with changes to laws in many of the countries in which Mary Kay has operations. Specific country related changes for other Mary Kay locations can be found by clicking here
to locate the country’s website and then locate the privacy link on that website.
2017 Update: Further updates to integrate Mary Kay group privacy policies and provide updated details of personal information usage.